StaffPing Is Now Available on the Shopify App Store
Get WhatsApp order alerts for your Shopify team. Install StaffPing, add your team's phone numbers, set up rules, and start receiving notifications in minutes.
Quick answer: StaffPing is live on the Shopify App Store. It sends WhatsApp notifications to your team when orders need attention. You can filter by order value, shipping country, products, collections, or payment method, and route different alerts to different people. Every plan starts with a 7-day free trial.
If you've been following this blog, you know we've been writing about the problem of getting Shopify order alerts to the right people, on the right channel, at the right time. We've covered how to set up WhatsApp notifications for orders, how to route alerts by product or location, and how to flag high-risk orders before you ship.
StaffPing is the app we built to solve all of that. And it's now live on the Shopify App Store.
What StaffPing Does
StaffPing sends WhatsApp notifications to your team when specific events happen in your Shopify store. You choose the events, set conditions, and pick who gets notified.
Events you can trigger on:
- New order created
- Payment received
- Order fulfilled
- Order cancelled
Conditions you can filter by:
- Order value (above or below a threshold)
- Shipping country
- Products, SKUs, or collections
- Payment method (COD, credit card, etc.)
Routing:
Each rule can notify different team members. Your warehouse manager gets fulfillment alerts. Your store manager gets alerts for high-value orders. Your regional lead gets notified when orders ship to their territory.
The Minimalist alert includes a View in Admin button, so one tap opens the order in your Shopify admin.
How to Get Started
Step 1: Install the app
Go to StaffPing on the Shopify App Store and click Install. Every plan starts with a 7-day free trial, and your first 50 delivered messages during the trial are free.
Step 2: Add your team
Enter the phone numbers of the people who need to receive alerts. Each person verifies their number via a one-time WhatsApp code.
Step 3: Create notification rules
Pick an event (like "new order created"), add conditions if you want to filter (like "order value above $200" or "payment method is COD"), and select which team members should receive the alert.
Step 4: You're done
When a matching order comes in, StaffPing sends a WhatsApp message to the right people within seconds. You can track every notification's delivery status in the activity logs.
What the Notifications Look Like
Your team receives a WhatsApp message with the key details they need to act:
New Order Alert
Your store *Your Store* has an order update.
Event: New Order
Order: #4521
Customer: John Doe
Financial: Pending
Fulfillment: Unfulfilled
Shipping: United States
Action may be required.
StaffPing
[View in Admin]
No logging into Shopify to check. No refreshing the admin. The information comes to you.
Do You Need to Alert on Every Order?
Probably not. If you're processing dozens or hundreds of orders daily, notifying on every single one will create noise. That's why StaffPing has filtering built in.
Common setups:
- Alert on COD orders only (these need verification before shipping)
- Alert when order value exceeds a threshold (high-value orders deserve attention)
- Alert when orders come from specific regions (route to the right fulfillment team)
- Alert on cancellations (so your team can stop packing or investigate)
We've written in more detail about these use cases:
- How Do I Get Alerts for High-Risk Shopify Orders?
- How Do I Set Up Shopify Order Alerts for Multiple Store Locations?
- How Do I Send Shopify Orders to Different Vendors Automatically?
Pricing
Every plan includes all triggers and filters. Plans differ on recipients, locations, custom templates, and (on Scale) scheduled reports. See pricing.
| Plan | Price | Recipients | Locations | Scheduled reports |
|---|---|---|---|---|
| Starter | $9/mo | 5 | 1 | No |
| Growth | $29/mo | Unlimited | 5 | No |
| Scale | $49/mo | Unlimited | 15 | Yes |
WhatsApp itself charges per message; see pricing.
Why WhatsApp?
We've covered this before, but the short version: email notifications get buried, Shopify admin requires someone to be watching, and SMS feels like 2015. WhatsApp is where your team already is — especially if you're operating in markets across Asia, the Middle East, Latin America, or Africa.
StaffPing handles the WhatsApp Business API setup for you. You don't need a Meta Business account, you don't need to submit message templates, and you don't need a developer. Install, add numbers, create rules.
Install StaffPing
StaffPing is live and ready to use. Install it from the Shopify App Store and set up your first notification rule in under 5 minutes.
Summary
- StaffPing is now on the Shopify App Store — install it directly from your Shopify admin
- WhatsApp notifications for order events — new orders, payments, fulfillments, and cancellations
- Filter and route: set conditions on order value, country, products, or payment method and send alerts to the right people
- 7-day free trial on every plan: first 50 delivered messages free
- No WhatsApp API setup required — StaffPing handles it for you