Frequently asked questions

Just install the app and add your team's phone numbers. Your team members need WhatsApp on their phones to receive alerts. That's it — no WhatsApp Business setup required on your end.

Under 5 minutes. Install the app, add a recipient (they verify with a one-time code on WhatsApp), create a ping for the order event you care about, and you're done.

No. Staff Ping uses our managed WhatsApp Business API connection. You just add the phone numbers of the people who should receive alerts.

Alerts trigger on new events after you create the ping. Existing orders won't retroactively send messages.

No. WhatsApp Cloud API only supports one-to-one messages. Each team member receives their own direct message. This is actually better for accountability — you know exactly who was notified.

Edit the recipient in the Targets page and re-verify the new number. The previous number stops receiving alerts immediately.

Yes. Recipients can reply STOP on WhatsApp to opt out of all messages from your store. You can also remove them from the Targets page at any time.

Order created, order paid, order fulfilled, order cancelled, draft order created, refund created, fulfillment created, and customer created. You can filter each by tags, products, total value, and more.

Each delivered message is billed based on the recipient's country. Rates start at $0.001 per message. Free service window messages are not charged. See our pricing page for full details.

Your monthly plan covers the platform. Each delivered WhatsApp message is billed at the Meta rate for the recipient's country, plus a small processing fee. You'll see exactly which messages were billed and which were free in the Logs page.

Each plan has a maximum monthly usage spend (Starter: $200, Pro: $500). Once you hit the cap, message sending pauses until the next billing cycle or until you raise the cap.

No. We only charge for messages that Meta confirms as delivered and billable. Failed messages, opt-outs, and free service window messages don't count.

Yes. We use approved message templates and follow WhatsApp Business guidelines. Recipients verify their phone number before receiving any messages.

We process the minimum data needed to deliver alerts (order number, totals, customer name where included). We comply with Shopify's GDPR webhooks for customer redaction and shop redaction. PII is automatically scrubbed from our logs after delivery.

On managed infrastructure in the EU. Webhooks from Shopify are processed asynchronously and never stored beyond what's needed to deliver and audit a message.

Most Shopify notification apps send messages to customers. Staff Ping sends alerts to your team. It's for internal operations, not customer communication.