Changelog

What's new in Staff Ping

Features, improvements, and fixes — straight from the build log.

May 2026

Feature

Filter pings by collection or product

Add Collection and Product as ping rule fields. Pick from your store via Shopify's Resource Picker — no copying IDs, no typing SKUs.

Pings can now match on the actual collections or products in an order, not just SKUs and tags.

Add a new rule, choose Collection or Product as the field, and Shopify's native Resource Picker opens with your store's data — search, filter, multi-select, exactly the same picker you use elsewhere in the admin. Save the ping and orders containing those collections or products will trigger the notification.

Useful for merchants whose product catalog spans different fulfillment workflows — e.g. one staff group for items shipped from your main warehouse and another for items dropshipped from a supplier. Same idea works for high-value collections, fragile items, made-to-order pieces, anything where the right team needs to know based on what's in the order.

Collection membership is checked live against Shopify when each order comes in, so moving a product into or out of a collection takes effect immediately — no caching, no syncing on your side.

April 2026

Feature

See which messages were billed by Meta

New Billed / Free badges on the Logs page show whether each delivered message counted toward your usage. Filter by billing status to audit costs.

WhatsApp messages sent inside Meta's free service window (24 hours after a customer message) aren't charged. Now you can see exactly which messages were billed and which were free.

Available on Starter and Pro plans.

Feature

Resend failed messages from Logs

One-click resend for failed deliveries, right from the Activity Logs page. Failed messages now show a Resend button with retry count.

If a WhatsApp message fails (bad number, Meta transient error, template paused), you can now retry it directly from the Logs page without re-triggering the order event.

The button shows the number of retries inline (e.g. "Resend (2)") so you know how many times you've already tried.

Improvement

Real shop names in WhatsApp messages

Order alerts now show your store's actual name instead of the myshopify subdomain. Cleaner, more professional alerts for your team.

Previously, alerts showed something like 6cpcdp-rt.myshopify.com. Now they show "Acme Coffee" — the real name from your Shopify settings.

This applies to all new messages. Existing scheduled pings will automatically pick up the change.

Improvement

Mobile-friendly admin

The entire embedded app — Pings, Logs, Targets, Settings — now adapts properly to phone-sized screens.

If you manage your store from your phone, the StaffPing admin should now feel native. Tables stack into cards, filters wrap cleanly, and forms are thumb-reachable.

Fix

Auto-retry on Meta transient errors

Messages that fail with Meta's generic 'Something went wrong' error are now automatically retried. Fewer manual resends needed.

Meta occasionally returns a transient #131000 error when their API hiccups. These messages used to land in your Failed bucket and require a manual resend. They're now retried automatically with exponential backoff.

Permanent errors (invalid phone, paused template, opt-out) still won't retry — those need real action.

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