Changelog
Features, improvements, and fixes — straight from the build log.
New Billed / Free badges on the Logs page show whether each delivered message counted toward your usage. Filter by billing status to audit costs.
WhatsApp messages sent inside Meta's free service window (24 hours after a customer message) aren't charged. Now you can see exactly which messages were billed and which were free.
Available on Starter and Pro plans.
One-click resend for failed deliveries, right from the Activity Logs page. Failed messages now show a Resend button with retry count.
If a WhatsApp message fails (bad number, Meta transient error, template paused), you can now retry it directly from the Logs page without re-triggering the order event.
The button shows the number of retries inline (e.g. "Resend (2)") so you know how many times you've already tried.
Order alerts now show your store's actual name instead of the myshopify subdomain. Cleaner, more professional alerts for your team.
Previously, alerts showed something like 6cpcdp-rt.myshopify.com. Now they show "Acme Coffee" — the real name from your Shopify settings.
This applies to all new messages. Existing scheduled pings will automatically pick up the change.
The entire embedded app — Pings, Logs, Targets, Settings — now adapts properly to phone-sized screens.
If you manage your store from your phone, the StaffPing admin should now feel native. Tables stack into cards, filters wrap cleanly, and forms are thumb-reachable.
Messages that fail with Meta's generic 'Something went wrong' error are now automatically retried. Fewer manual resends needed.
Meta occasionally returns a transient #131000 error when their API hiccups. These messages used to land in your Failed bucket and require a manual resend. They're now retried automatically with exponential backoff.
Permanent errors (invalid phone, paused template, opt-out) still won't retry — those need real action.
WhatsApp order alerts for your Shopify team. Set up in minutes.
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