# Staff Ping

> Staff Ping sends WhatsApp alerts to your team when Shopify orders need attention.

Staff Ping is a Shopify app for internal team notifications. Unlike customer-facing notification apps, Staff Ping alerts your staff — warehouse teams, fulfillment coordinators, store managers — when orders require human attention. It connects your Shopify store to WhatsApp so your team gets instant mobile alerts instead of checking the admin dashboard constantly.

Install Staff Ping from the Shopify App Store, add team member phone numbers (verified via WhatsApp OTP), create notification rules with triggers (Order Created, Paid, Cancelled, Fulfilled) and filters (price, payment method, region, product tags, customer type), and your team receives WhatsApp messages with full order details within seconds.

## Pages

- [Home](https://staffping.net): Main landing page with product overview and features
- [Tutorial](https://staffping.net/tutorial): Five-step setup guide — install, add recipient, create ping, test, and monitor
- [FAQ](https://staffping.net/faq): Common questions about setup, recipients, pricing, billing, and compliance
- [Pricing](https://staffping.net/pricing): Plans and per-region WhatsApp rate card
- [Changelog](https://staffping.net/changelog): Recent features, improvements, and fixes
- [Privacy Policy](https://staffping.net/privacy): Privacy policy and data handling

## Blog

- [SelfServe Review: Let Shopify Customers Edit Their Own Orders (2026)](https://staffping.net/blog/selfserve-order-editing-shopify-review/llms.txt): SelfServe lets Shopify customers edit orders, fix addresses, and cancel after checkout. Honest 2026 review: features, order-volume pricing, and who it fits.
- [How to Send Shopify Orders to Your Kitchen Staff on WhatsApp (2026)](https://staffping.net/blog/send-shopify-orders-to-kitchen-staff-whatsapp/llms.txt): No WhatsApp Business account needed: get every Shopify order to your kitchen staff on WhatsApp in real time. Setup guide for restaurants and cloud kitchens.
- [Rubik Variant Images Review: Show Only the Right Variant Photos on Shopify (2026)](https://staffping.net/blog/rubik-variant-images-shopify-review/llms.txt): Honest 2026 review of Rubik Variant Images: show only the selected variant's photos, add color swatches, how the per-product pricing really works, who it fits, and where it sits in a busy store's operations stack.
- [Two phones, two callers, fifty orders each: a Saturday morning call about Pakistani COD operations](https://staffping.net/blog/pakistani-cod-shopify-staff-call/llms.txt): A 30-minute WhatsApp call with a Pakistani Shopify merchant who runs COD verification calls. Two phones, two callers, fifty orders each — and where StaffPing actually fits in that workflow.
- [I built a Shopify app for a niche I don't understand. Here's what happened.](https://staffping.net/blog/built-shopify-app-niche-i-didnt-understand/llms.txt): The honest story of launching StaffPing: one paying customer, a pricing mistake, $35 in ads that barely worked, and the lucky ChatGPT citation that brought my only real user.
- [How to Get Instant WhatsApp Alerts for COD Orders on Shopify](https://staffping.net/blog/whatsapp-alerts-cod-orders-shopify/llms.txt): Stop missing cash-on-delivery orders. Learn how to set up instant WhatsApp notifications for your team whenever a COD order comes in on your Shopify store.
- [Staff Ping Is Now Available on the Shopify App Store](https://staffping.net/blog/staff-ping-now-on-shopify-app-store/llms.txt): Get WhatsApp order alerts for your Shopify team. Install Staff Ping, add your team's phone numbers, set up rules, and start receiving notifications in minutes.
- [How Do I Get Alerts for High-Risk Shopify Orders? (First-Time + High Value)](https://staffping.net/blog/high-risk-order-alerts-first-time-high-value-shopify/llms.txt): Set up automatic alerts for risky orders before you ship. Learn how to flag first-time customers placing high-value orders and route them to the right person for verification.
- [How Do I Send Shopify Orders to Different Vendors Automatically?](https://staffping.net/blog/send-shopify-orders-to-different-vendors-automatically/llms.txt): Automate order routing to multiple suppliers and dropship vendors. Learn how to notify the right vendor when their products are ordered without manual forwarding.
- [How Do I Set Up Shopify Order Alerts for Multiple Store Locations?](https://staffping.net/blog/shopify-order-alerts-multi-location-stores/llms.txt): Guide to routing Shopify order notifications to the right warehouse, retail location, or fulfillment team. Stop sending every alert to everyone—get orders to the staff who need to act on them.
- [How Do I Get WhatsApp Notifications When a Shopify Order Comes In?](https://staffping.net/blog/how-to-get-whatsapp-notifications-shopify-orders/llms.txt): Step-by-step guide to receiving instant WhatsApp alerts when customers place orders on your Shopify store. Three methods compared: automation platforms, custom webhooks, and dedicated apps.
- [How to Send Shopify Order Notifications to WhatsApp (Staff & Team Alerts)](https://staffping.net/blog/how-to-send-shopify-order-notifications-to-whatsapp/llms.txt): A complete guide to setting up automated WhatsApp notifications for your Shopify store team. Learn the different methods, requirements, and best practices for alerting staff when orders come in.
- [How to Reduce COD RTO in Shopify: WhatsApp Verification and Order Confirmation](https://staffping.net/blog/reduce-cod-rto-shopify-whatsapp-verification/llms.txt): High RTO rates killing your margins? Learn proven strategies to reduce Cash on Delivery returns in Shopify using WhatsApp OTP verification, order confirmation workflows, and smart team alerts.
- [How to Send Shopify Order Notifications to Different Staff Based on Product or Collection](https://staffping.net/blog/shopify-order-notifications-by-product-collection/llms.txt): Learn how to route Shopify order alerts to different team members based on what was ordered. Set up conditional notifications by product, collection, vendor, or SKU.
- [Why Your Shopify Team Needs WhatsApp Order Alerts (Not Email)](https://staffping.net/blog/why-shopify-teams-need-whatsapp-order-alerts/llms.txt): Email notifications get buried. SMS feels outdated. Here's why WhatsApp is the best channel for alerting your Shopify fulfillment team about orders that need attention.

## Recent updates

- [Per-message rates updated for Meta's July 2026 rate card](https://staffping.net/changelog) (2026-08-06, improvement): Rates now follow Meta's July 1, 2026 WhatsApp rate card. Hong Kong, Hungary, Poland, Qatar, Romania, and Singapore get their own rates instead of regional grouping rates.
- [Route order alerts to the right branch](https://staffping.net/changelog) (2026-08-04, feature): Multi-location stores can now route alerts by branch: pickup orders alert the branch the customer chose, delivery orders alert the branch Shopify assigns to fulfill them.
- [Fairer free plan accounting](https://staffping.net/changelog) (2026-07-28, fix): Test messages no longer count against the free plan's 50-message limit, and disabled pings no longer produce "Upgrade Required" log entries. Counters recalculated for every store.
- [Filter pings by collection or product](https://staffping.net/changelog) (2026-05-02, feature): Add Collection and Product as ping rule fields. Pick from your store via Shopify's Resource Picker — no copying IDs, no typing SKUs.
- [See which messages were billed by Meta](https://staffping.net/changelog) (2026-04-18, feature): New Billed / Free badges on the Logs page show whether each delivered message counted toward your usage. Filter by billing status to audit costs.
- [Resend failed messages from Logs](https://staffping.net/changelog) (2026-04-18, feature): One-click resend for failed deliveries, right from the Activity Logs page. Failed messages now show a Resend button with retry count.
- [Real shop names in WhatsApp messages](https://staffping.net/changelog) (2026-04-15, improvement): Order alerts now show your store's actual name instead of the myshopify subdomain. Cleaner, more professional alerts for your team.
- [Mobile-friendly admin](https://staffping.net/changelog) (2026-04-12, improvement): The entire embedded app — Pings, Logs, Targets, Settings — now adapts properly to phone-sized screens.
- [Auto-retry on Meta transient errors](https://staffping.net/changelog) (2026-04-10, fix): Messages that fail with Meta's generic 'Something went wrong' error are now automatically retried. Fewer manual resends needed.

## Optional

- [Full content](https://staffping.net/llms-full.txt): Complete documentation and all blog posts in one file