For Shopify admins and staff
Stop refreshing Shopify.Order notifications on WhatsApp.
Get instant WhatsApp alerts when orders need attention. A high-value order? A COD order? A cancellation? The right person on your team gets notified immediately.
What is StaffPing?
StaffPing is a Shopify app that sends WhatsApp notifications to store staff and team members when orders need attention. Unlike customer-facing notification apps, StaffPing is designed for internal team communication.
When a Shopify order is created, paid, cancelled, or fulfilled, StaffPing can automatically send a WhatsApp message to the right team member based on rules you define. You can filter notifications by order value, shipping country, product, collection, SKU, payment method, and more.
StaffPing is ideal for e-commerce teams who need instant mobile alerts without constantly refreshing the Shopify admin. Warehouse staff, fulfillment teams, store owners, and operations managers can all receive targeted WhatsApp alerts for the orders they care about.
The problem
Your team keeps checking Shopify for new orders. Important ones get missed. High-value orders sit unprocessed. Cancellations go unnoticed for hours.
Your team wastes time manually checking for orders instead of fulfilling them.
That Rs 50,000 COD order? It sat for 3 hours because no one saw it.
Someone screenshots the order and posts it in a group. Context gets lost.
How StaffPing works
Set up once in Shopify Admin. Your team gets WhatsApp messages when orders match your rules.
Add StaffPing to your Shopify store. No WhatsApp setup needed—we handle the messaging infrastructure.
Enter your team's phone numbers. They receive an OTP on WhatsApp to verify. Now they're ready to receive alerts.
Define what triggers an alert: order created, paid, cancelled, or fulfilled. Add rules to filter by price, country, tags, or payment method. Assign recipients.
When an order matches your rules, your team gets a WhatsApp message instantly. No more refreshing Shopify.
Triggers & Rules
Choose when to send alerts and who should receive them.
Order Triggers
Filter Rules
What your team receives
A clean WhatsApp message with order details and a direct link to Shopify Admin.
Your store Your Store has an order update.
Action may be required.
Messages arrive within seconds of the order event. No delays, no batching.
Order number, total, destination, payment method—everything your team needs at a glance.
The 'View in Admin' button opens the order directly in Shopify. No searching required.
Name your pings so recipients know exactly what type of order triggered the alert.
Technical details
We handle the WhatsApp messaging infrastructure. You don't need to set up WhatsApp Business or Cloud API—just install and go.
StaffPing is a Shopify embedded app. Configure everything from your Shopify Admin. No separate dashboard to manage.
Recipients verify their phone number with a one-time code on WhatsApp before receiving alerts. No spam to wrong numbers.
Messages are sent through WhatsApp-approved templates. Everything follows WhatsApp Business policies.
Ready to stop refreshing Shopify?
Install StaffPing and have WhatsApp order alerts running for your team in minutes.
Install on Shopify7-day free trial on every plan. Available on the Shopify App Store.
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